FAQ
How should I prepare for my graduation photos?
We recommend wearing a white collared shirt, with a tie if you’d like. Your session may also include casual shots – check your appointment notice or school office for details. Any hair preparation and make up should be prepared for ahead of the photo session.
Can I order online?
Yes you can order online! Click on ORDER PORTRAITS at the top of our website and enter your unique login information that you will receive with your Portrait Proofs that will be distributed to you by your school.
How does photo retouching work?
Standard retouching helps to remove blemishes on your portrait. Premium retouching helps to remove blemishes as well as whitens teeth, removes shadows under the eyes and any other unwanted marks like scratches.
How do i sign up for my grad photos?
There are two ways to sign up for your graduation portraits. Your school may have sign-up sheets in the office, or you may be able to book grad appointments online with your unique school code. A flyer will be available and provided to you by your school that will have all detailed program information.
We encourage students to book their appointments early as spaces fill up very quickly.
There's An Issue With My Order
We’re sorry to hear this! Pegasus is dedicated to making sure that your order is fulfilled properly and would like to make things right! Give us a call at our customer service number (800) 461-6575 or email us CS****@pe********.com and we’ll make things right.
What Payment Options Are Available?
We accept Visa, MasterCard, American Express, Visa Debit, money orders, cash and cheques. If you pay in cash, please send the exact amount for your order, as we are unable to provide change.
We do not accept post-dated cheques. Returned cheques, post dated cheques and declined credit cards are subject to a $25 fee
What is included in my sitting fee?
The fee paid at the camera covers the cost of your photo session and the use of the props provided by Pegasus, and your premium proof booklet. Also included is an 11×14 graduation class composite in a commemorative vinyl folder. School approved Composites will be delivered to the school before the end of your school year.
Your sitting fee does not cover the cost of any printed photos.
How long will it take to get my photos?
Most School Day portrait orders are delivered within 2 to 3 weeks from the Order Due Date that is on your Proofs.
Gradutaion Portraits are delivered with 4 to 6 weeks from the time your order is received.
ABOUT US
By partnering together, our team provides you with a worry-free photo day and ongoing yearbook creation support for your school as well as fantastic spirit wear and financial programs to give money back to your school!
